Service Manager

Evansville, Indiana
Depends on Experience  Monthly
Full Time
First Shift

ProLift Toyota owned Material Handling is searching for a Service Manager to coordinate and oversee the activities of the Service Department located in the Evansville, IN Customer Service Center. Service Manager will provide quality leadership and customer satisfaction (internal & external) while improving the service department’s sales and profits. Successful Service Manager will ensure all internal and external customer needs are satisfied and working towards the goal of becoming an “Indispensable Partner”.

  Responsibilities (but not limited to):

  • Coordinate service activity with Equipment Sales, Rent, and Parts Department
  • Maintain and keep current the service library manuals and bulletins
  • Assist sales people in satisfying customers’ needs
  • Maintain credibility and confidence of customers
  • Promote teamwork, training and continuous improvement
  • Establish budgets and work closely with the Operations Manager and Parts Department regarding budgets, service activity and a safe working environment
  • Developing and monitoring a business plan for the Service Department
  • Monitor dispatching to assure the best customer service and most efficient use of technicians
  • Report and document any unsafe conditions, accidents or environmental infractions
  • Oversee building maintenance and security
  • Coordinate shipping and receiving of equipment
  • Ensure that customer equipment deliveries and demos are delivered timely and correctly
  • Track response time and return trips for parts
  • Monitor the P.M. schedule completion rate
  • Resolve customer complaints in an expedient fashion
  • Communicate with customers and sales people on status of work
  • Expedite road and shop jobs for timely and efficient completion
  • Respond to after-hours calls
  • Oversee work orders and time
  • Conduct meetings with all service support personnel when necessary
  • Complete performance evaluations
  • Oversee and accomplish all cross-training and exposure goals for employees
  • Manage customer service initiatives (Used Voice of the Customer and Loyalty Guarantee) Promote ProLift’s philosophies, vision, strategies, and value of “Doing the Right Thing”
  • TLLP “’Toyota Lean Logistics program” visionary
  • Protects organizations values by keeping information confidential and ability to handle sensitive information

Education/Job Requirements:

  • High school diploma or equivalent
  • 2 to 3 years Management required, five years preferred
  • Mechanical aptitude and service experience required
  • Good administrative and accounting skills
  • Good communication skills both written and verbal
  • Must be able to make quick, informed decisions and work with constant interruption.
  • Good leadership and listening skills
  • Must be comfortable working with internal and external customers
  • Must follow-up appropriately with customers and pay attention to details
  • The ability to work in a constant state of alertness and safe manner

Available Benefits:    Medical, Dental Vision, Life Insurance, Short Term Disability, Paid Vacation, Paid Personal Days, Paid Holidays, 401K Matching, Profit Sharing, Paid Bereavement/Jury Duty Leave and Service Awards.