Customer Team Coordinator

Louisville, KY
Service
11-19-2019
Louisville
Depends on Experience  Hourly
Full Time
First Shift

ProLift Toyota Material Handling is searching Customer Team Coordinator (CTC) to coordinate field service activity and provide administrative support for the Louisville Customer Service Center (CSC#1).  Successful Customer Team Coordinator will provide leadership and ecstatic customer service to ProLift’s customers and service department with the goal of becoming an "Indispensable Partner".  

Responsibilities (included but not limited to):

  • Plan and coordinate daily activity of field service technicians
  • Manage and control field service scheduling, including preventative maintenance
  • Control work order progress for Service jobs
  • Receive incoming service calls and dispatch techs accordingly, insuring rapid response time
  • Proactive communication with customers, technicians and sales staff, as appropriate, on status of work being performed
  • Originate, complete, and maintain all billing and records that relate to any work (customer or internal) done by Service Department
  • Initiate, follow-up and manage repair estimates for field repairs
  • Track open repair orders and insure timely follow-up and or invoiced
  • Generate purchase orders for Field Service Technicians as needed
  • Coordinate parts procurement and order processing with parts department for field repairs
  • Handle customers with courtesy, tact, and in a professional manner to meet and exceed customer expectations
  • Report unsafe conditions, accidents, or environmental infractions
  • Project a positive image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner
  • File repair orders and records on a daily basis. Create new files as needed for both customer and equipment
  • Open and assign and send repair orders to technicians as needed
  • Issue purchase orders for sublet repairs as needed
  • Initiate and control repair orders and the proper status for labor and materials to the customer or to the proper account
  • Review each Repair Order for completeness and accuracy for proper codes and descriptions
  • Ensure Customer satisfaction is number one priority for the team and relay the importance to the team
  • Ensure that quality and timeliness of repairs exceeds customer expectations
  • Promote ProLift’s philosophies, vision, strategies, and value of “Doing the Right Thing”
  • TLM “’Toyota Lean Management” philosophy
  • Protects organizations values by keeping information confidential and ability to handle sensitive information

Minimum Knowledge and Skills:

  • High school diploma or equivalent
  • 2 years of customer service or administrative experience
  • Efficient in Microsoft Products (Word, Outlook, Excel)
  • Excellent verbal and written communication skills
  • Good organizational skills
  • The ability to work in a constant state of alertness and safe manner

Available Benefits:  Medical, Dental Vision, Life Insurance, Short Term Disability, Paid Vacation, Paid Personal Days, Paid Holidays, 401K Matching, Paid Bereavement/Jury Duty Leave, Direct Deposit and Service Awards.

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