ProLift Toyota Material Handling is searching Customer Team Coordinator (CTC) to coordinate field service activity and provide administrative support for the Specialty Products Customer Service Center (CSC#20).  Successful Customer Team Coordinator will provide ecstatic service to ProLift’s external and internal customers with the goal of becoming an “Indispensable Partner”. 

Responsibilities (included but not limited to):

• Plan and coordinate daily activity of field service technicians
• Manage and control field service scheduling, including preventative maintenance
• Control work order progress for Service jobs
• Receive incoming service calls and dispatch techs accordingly, insuring rapid response time
• Proactive communication with customers, technicians and sales staff, as appropriate, on status of work being performed
• Originate, complete, and maintain all billing and records that relate to any work (customer or internal) done by Service Department
• Initiate, follow-up and manage repair estimates for field repairs
• Track open repair orders and insure timely follow-up and or invoiced
• Generate purchase orders for Field Service Technicians as needed
• Control work efficiency
• Coordinate parts procurement and order processing with parts department for field repairs
• Handle customers with courtesy, tact, and in a professional manner to meet and exceed customer expectations
• Project a positive image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner
• File repair orders and records on a daily basis. Create new files as needed for both customer and equipment
• Open and assign and send repair orders to technicians as needed
• Issue purchase orders for sublet repairs as needed
• Initiate and control repair orders and the proper status for labor and materials to the customer or to the proper account
• Review each Repair Order for completeness and accuracy for proper codes and descriptions
• Ensure Customer satisfaction is number one priority for the team and relay the importance to the team
• Ensure that quality and timeliness of repairs exceeds customer expectations
• Promote ProLift’s philosophies, vision, strategies, and value of “Doing the Right Thing”
• TLM “’Toyota Lean Management” philosophy
• Protects organizations values by keeping information confidential and ability to handle sensitive information

Minimum Knowledge and Skills:

• High school diploma or equivalent
• 2 years of customer service or administrative experience
• Efficient in Microsoft Products (Word, Outlook, Excel)
• Excellent verbal and written communication skills
• Good organizational skills

Available Benefits:  Medical, Dental Vision, Life Insurance, Short Term Disability, Paid Vacation, Paid Personal Days, Paid Holidays, 401K Matching, Paid Bereavement/Jury Duty Leave, Direct Deposit and Service Awards.

                                                  EQUAL OPPORTUNITY EMPLOYER